Cookie Policy

Last updated: August 25th 2026

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.

We use cookies to make your experience on Healthivo as smooth and secure as possible.

2. Cookies We Use

We use three categories of cookies - essential cookies that are necessary for the site to function, analytics cookies that help us understand how visitors use our site, and marketing cookies that help us measure our advertising.

3. Essential Cookies

These cookies are strictly necessary for the website to function. They cannot be disabled as the site will not work properly without them.

Name	Purpose	Duration	Type
healthivo_session	Maintains your login session and keeps you signed in	Session	Essential
XSRF-TOKEN	Protects against cross-site request forgery attacks	Session	Essential
remember_web_*	Keeps you logged in if you select "Remember me"	30 days	Essential
healthivo_consent	Remembers your cookie choices so we do not ask again on every visit	1 year	Essential

4. Analytics Cookies (Google Analytics)

We use Google Analytics to understand how visitors interact with our website. This helps us improve the site and your experience. These cookies collect anonymous data and do not identify you personally.

Name	Purpose	Duration	Type
_ga	Distinguishes unique users for Google Analytics	2 years	Analytics
_ga_*	Stores and counts page views for Google Analytics	2 years	Analytics
_gid	Distinguishes users for Google Analytics	24 hours	Analytics

You can opt out of Google Analytics tracking at any time by visiting Google's opt-out page.

5. Marketing Cookies (Google Ads)

With your consent, we use Google Ads conversion tracking to measure which of our adverts lead to purchases and sign-ups. These cookies are only set if you accept marketing cookies in the banner, and Google's Consent Mode keeps all advertising signals switched off until you do.

Name	Purpose	Duration	Type
_gcl_au	Stores ad click information so Google Ads can attribute purchases to adverts	90 days	Marketing
_gcl_aw	Records the Google Ads click that brought you to the site	90 days	Marketing

When you complete a purchase with marketing consent given, we also share a hashed (unreadable) version of your email address with Google to improve conversion measurement. Google cannot recover your email address from this hash unless you already have a Google account using it. We never share your name, address, or order contents for advertising purposes.

Marketing consent also enables Google Customer Reviews: after checkout we show Google's optional survey invitation and share your email address, order number, delivery country, estimated delivery date and the products' barcode numbers (GTINs) with Google so it can offer you a short review survey once your order has arrived. Taking part is optional, and this data is used for the review programme, not advertising. See our Privacy Policy for details.

You can withdraw marketing consent at any time using the cookie banner (see below).

6. Managing Your Cookies

You can manage your cookie preferences at any time:

Cookie preferences -
Browser settings - most browsers allow you to block or delete cookies through their settings
Google Analytics opt-out - install the Google Analytics opt-out browser add-on

Please note that disabling essential cookies will affect the functionality of the website and you may not be able to sign in or use all features.

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date.

8. Contact Us

If you have any questions about our use of cookies please contact us:

Email: support@healthivo.co.uk

Healthivo is a brand of The Gym Guru Limited, registered in England & Wales (company no. 15030595). Registered office: 55 The Crescent, Congleton, England, CW12 4BQ. VAT no. GB523242917.