Privacy Policy

Healthivo ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website at healthivo.co.uk.

Please read this policy carefully. By using our website you confirm that you have read and understood this policy.

Healthivo is a brand of The Gym Guru Limited, registered in England & Wales. We are the data controller responsible for your personal data. Our full company details are at the end of this policy.

If you have any questions about this policy or how we handle your data, please contact us at support@healthivo.co.uk.

We may collect the following types of personal data:

• Identity data - first name, last name
• Contact data - email address and, where provided, a delivery contact phone number
• Delivery data - the delivery address for your order
• Account data - password (stored encrypted), account preferences
• Transaction data - details of your orders, subscriptions and purchase history
• Payment data - processed securely by our payment provider, Stripe. We do not store or have access to your full card details; we may retain limited information such as the card type and last four digits
• Technical data - IP address, browser type, device information
• Usage data - how you use our website
• Marketing preferences - whether you have opted in to receive marketing emails

We use your personal data for the following purposes:

• To create and manage your account
• To process payments and to process, fulfil and deliver your orders
• To manage subscriptions and take recurring payments where you have set one up
• To send transactional emails (order confirmations, password resets)
• To send marketing emails where you have given consent
• To invite you to review your purchase through Google Customer Reviews, where you have accepted marketing cookies
• To protect our website and prevent fraud and abuse
• To improve our website and services
• To comply with legal obligations

We process your data under the following legal bases:

• Contract - to fulfil orders and manage your account
• Consent - for marketing emails, which you may withdraw at any time
• Legitimate interests - to improve our services and prevent fraud
• Legal obligation - to comply with applicable laws

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Account data is retained for the duration of your account. If you delete your account, your data will be removed within 30 days unless we are required to retain it for legal reasons.

Under UK GDPR you have the following rights regarding your personal data:

• Right to access your data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights please contact us at support@healthivo.co.uk.

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details.

We share your data with trusted third parties only as far as necessary to operate our service:

• Stripe - to process payments securely. See Stripe's privacy policy at stripe.com/privacy
• Online Fulfilment Centre - our fulfilment partner, who receives your name, delivery address and contact details to pick, pack and dispatch your order
• Royal Mail - to deliver your order
• Google - for spam and fraud prevention (reCAPTCHA), address lookup (Places) and, with your consent, website analytics (Google Analytics)
• Google Customer Reviews - if you have accepted marketing cookies, we show Google's optional post-purchase survey invitation after checkout and share your email address, order number, delivery country, estimated delivery date and product barcode numbers (GTINs) with Google so it can offer you the survey. Taking part is optional. See Google's privacy policy at policies.google.com/privacy
• Hostinger - our hosting and email provider
• Amazon - for purchases you make through our Amazon store

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) to protect your data.

We do not sell your personal data to third parties.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

The date at the top of this page indicates when the policy was last updated.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@healthivo.co.uk

Healthivo is a brand of The Gym Guru Limited, registered in England & Wales (company no. 15030595). Registered office: 55 The Crescent, Congleton, England, CW12 4BQ. VAT no. GB523242917.